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Multi-channel Customer Service Manager

Multi-channel Customer Service Manager Permanent

  • Location: London, England
  • Salary: £50000 - £60000 per annum
  • Sector: Social Media / Community Organic
  • Consultant: Luke Gilles
Propel are partnered with a well-known high street food outlet, dedicated to creating natural and organic products on their search for a Senior Multi-channel Customer Service Manager.



Responsible for a team of 8 with 2 direct reports, The Customer Service Manager will craft and lead on multi-channel customer service strategy (social media, phone, live, email and beyond), own the company wide customer service training program (both head office and in-store), own the customer compensation budget and optimise/implement new customer service systems/processes.



Skills and experience:

-5+ years' experience in multi-channel customer service role (digital and traditional) preferably in a food retailer
-Strong written verbal and written communication
-Ability to lead and manage a team
-Strong stakeholder management skills
-The ability to build and lead on innovative customer service strategies
-Must be passionate about delivering best-in-show customer service across a variety of touchpoints



This is a fantastic opportunity to join a household name and lead their customer service team. As a key part of the business, you will have a lot of input and be very well respected as a senior member of the overall Brand team. Please apply now to be considered for this position.

Propel are the UK's largest independent provider of permanent and contract recruitment services to the global digital economy, specialising in commercial, marketing, technical and creative talent.

Services advertised by Propel are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for our roles, many from people who meet or exceed the requirements. Whilst we try to respond to as many applicants as possible, you can assume that you have not been selected for interview if you do not hear from us within 14 days.

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