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Multi-channel Customer Service Advisor

Multi-channel Customer Service Advisor Permanent

  • Location: London, England
  • Salary: £20000 - £29000 per annum + impeccable benefits package
  • Sector: Social Media / Community Organic
  • Consultant: Luke Gilles
An exciting position as a Multi-channel Customer Service Advisor within a well-known high street food outlet, dedicated to creating natural and organic products has recently become available. The Customer Advisor will utilise social media and more traditional methods to drive customer sentiment, awareness, interaction and loyalty through great interactions via Facebook, Twitter, Instagram, telephone, email and post.



Core Responsibilities
*Respond to contacts across the brands social media channels daily and ensure complaints are resolved- turning negative customer experiences into positive ones.
*Interact with and reward those offering praise and proactively use social media to gain new customers/ returning ones.
*Work closely with the Social Media Manager, PR Manager, the rest of the Customer Service team and Marketing Managers to ensure potential issues and themes are fed back to the business and dealt with appropriately, quickly and consistently across all channels.
*Ensure the brand is an industry leader in their responsiveness of customer interactions, reaching and beating set service levels.
*Assist the Social Customer Service Lead in reporting on social channels weekly, monthly and by campaign and launch.




Skills
*Excellent written communication skills.
*Extensive multi-channel customer service experience
*Passion and knowledge of social media platforms- particularly Facebook, Twitter and Instagram.
*Be confident handling customer service enquiries over the phone.
*Experience in handling crises.
*Self-motivated.
*Excellent time management skills.




This is a fantastic opportunity for someone who is passionate for all things customer service and wants to join one of the leading customer service teams in the UK. Joining such an established business offers a lot of opportunity and growth, apply now to be considered.

Propel are the UK's largest independent provider of permanent and contract recruitment services to the global digital economy, specialising in commercial, marketing, technical and creative talent.

Services advertised by Propel are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for our roles, many from people who meet or exceed the requirements. Whilst we try to respond to as many applicants as possible, you can assume that you have not been selected for interview if you do not hear from us within 14 days.

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