Customer Success Manager

Customer Success Manager Permanent

  • Location: London, England
  • Salary: £30000 - £35000 per annum
  • Sector: Technical Account Management
  • Consultant:
Propel are partnered with an innovative tech start-up who offer a self-serve, SaaS, app build product to the predominately the music, entertainment, sports and health & wellness sectors (although they are fast expanding into new and exciting sectors!). Their platform allows those that use it the ability to connect directly with their communities and monetise those communities.

Due to continued success and growth, they are looking for a Customer Success Manager to join their team. The customer success manager will be responsible for managing the client relationship end-to-end from onboarding and training, day to day account management, educating on new product developments, upselling services, translating technical jargon into easy to understand comms and everything in-between. The core focus of this role is to retain, grow and develop client accounts and to ensure users are getting the best out of the product.

Skills & experience of the Customer Success Manager;
*2-3+ years in a similar customer success position (ideally a SaaS product)
*Strong communication/presentation skills
*Proven ability to build lasting and profitable relationships
*A general knowledge of technology, mobile/apps in particularly
*Strong organisational and project management skills

This is a brilliant opportunity for someone to join a well-established tech-start-up in a period of exciting growth and change. Please apply to be considered.

Propel are the UK's largest independent provider of permanent and contract recruitment services to the global digital economy, specialising in commercial, marketing, technical and creative talent.

Services advertised by Propel are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for our roles, many from people who meet or exceed the requirements. Whilst we try to respond to as many applicants as possible, you can assume that you have not been selected for interview if you do not hear from us within 14 days.

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