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CRM Manager

CRM Manager Permanent

  • Location: London, England
  • Salary: £35000 - £45000 per annum
  • Sector: Email / CRM
  • Consultant: Annie Davison
The Company


The company is a revolutionary edtech platform, which is on a mission to empower students to reach their potential. This company envisions a future where any student can access high quality education.

This business has had great success, becoming one of the fastest-growing and best-funded EdTech companies in Europe and on their way to revolutionising the education landscape.

The Role: CRM Manager

Aim - To drive the expansion of the business through digital channels and CRM strategies.

The company is searching a CRM Marketing Manager with at least 2-4 years of experience in owning, delivering and implementing CRM strategies.

Responsibilities:

Own and deliver the CRM strategy across the business
Implement automated, lifecycle and marketing emails.
Select and roll-out our new ESP.
Review and optimise current email workflows as well as determine new opportunities for lifecycle campaigns.
Use A/B testing to identify and experiment with new opportunities to target sub-segments of our audience to maximise on engagement and activation.
Work with our marketing, data, brand and product teams.
Continually test and optimise email content to improve user experience.
Identify and test other channels for delivering messages to consumers including SMS and Whatsapp.
Optimise the acquisition funnel through CRO.
Create and optimise onboarding, and re-engagement campaigns.
Continually assess and gain insight of our customers through reviews, surveys and NPS.
Report on progress and outcomes and key learnings to the team and wider business on a weekly and monthly basis.

Requirements:

2-4 years experience working with CRM databases, email platforms and tracking, measurement and analytic tools.
Proven ability in implementing successful CRM and email strategies, involving customer life-cycles, customer lifetime values, segmentation, content and contact strategies.
Experience creating and optimising triggered lifecycle emails in B2B and/or B2C environment.
Strong communication skills - you will be liaising with multiple teams.
An imaginative, creative and analytical thinker, but at the same time a proactive doer.
Strong analytical skills and numbers-driven thinking with a passion to drive growth through data.

Benefits

Competitive salary
Training and investment in your learning
Helping to improve the educational outcomes of thousands of young people
Opportunity to work autonomously and make use of your creative flair
Tuesday Breakfasts, Friday drinks and regular team events & outings
24 days holiday (plus public holidays)

If you are a creative and driven CRM Manager with at least 2-4 years of experience creating and implementing CRM strategies and campaigns, both for acquisition and retention purposes, then please apply!

Propel are the UK's largest independent provider of permanent and contract recruitment services to the global digital economy, specialising in commercial, marketing, technical and creative talent.

Services advertised by Propel are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for our roles, many from people who meet or exceed the requirements. Whilst we try to respond to as many applicants as possible, you can assume that you have not been selected for interview if you do not hear from us within 14 days.

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