Community Manager Permanent
- Location: London, England
- Salary: £35000 - £50000 per annum
- Sector: Content
- Consultant: Annie Davison
Propel is excited to be working with a fun food and health start up, whose products are sweeping the shelves! The company is growing very quickly, and has a considerable amount of funding investors.
The company is now looking for a Customer Service Manager/Community Manager (title flexible) to deliver best in class customer service, build loyalty, and reward customers. This is a very creative role and the founders want to see you using your imagination to engage customers and create a devoted community.
The aim of the role is to deliver best in class customer service, assistance and response through a variety of digital channels, both in the UK and the US.
Day to Day Responsibilities:
Respond to customer queries, questions, issues and complaints in a professional and engaging manner. Be creative!
Have an emotional and empathetic tone of voice.
Actively reward customers with gifts and surprises!
Create an always on customer service strategy across multiple channels including email, phone, social media channels, events.
Community management via social media.
Logging all customer interactions in the CRM database.
Be fully responsible for the feel good fund and reward those especially engaged customers, creating loyalty.
Get to know customers through interaction and research.
Conducting research via social listening.
The Perfect Candidate:
Will have 4+ years in either a community management role, a social media community role, or a customer service role.
Have significant experience with customer service channels like social media, emails, and phone.
Have an excellent phone manner and communication skills (both written and verbal).
Experience in CRM tools.
Most importantly: will be creative, imaginative, pro-active and ambitious.
This role has tonnes of progression due to the fluid nature of the smaller business. Please get in touch if this sounds like you
Propel are the UK's largest independent provider of permanent and contract recruitment services to the global digital economy, specialising in commercial, marketing, technical and creative talent.
Services advertised by Propel are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for our roles, many from people who meet or exceed the requirements. Whilst we try to respond to as many applicants as possible, you can assume that you have not been selected for interview if you do not hear from us within 14 days.