Support Manager - Arabic speaking

I am currently working an exciting and scaling Tech platform looking for a Support Manager - Arabic Speaking or Service manager - Arabic speaking based in Central London.

With more than 35 million users and rapidly growing they’re looking for a Support Manager - Arabic Speaking or Service manager - Arabic speaking to oversee their already established Support team, further grow this globally, agree strict SLAs and introduce best practice.

An exciting start up tech platform, with considerable investment and a global reach, this role will ultimately be responsible for growing a shaping a best in class global support function.

Key skills required:
*5 years + working in Support environments
*Arabic speaking and written language fluent
*Agree, Introduce and adhere to Service Level Agreements.
*Experience working in large user base environments.
*Recruit and structure a support team.
*Reporting performance to both business and Technology stakeholders.
*Provide expert advice, coaching and guidance to Technology and business teams on all support and SLA processes.
*Available to travel 1-2 days per week, roughly 1 hours outside London to regional office.

Desirable:
*ITIL Certified
*Hands on with Infrastructure and Systems

Propel are the UK’s largest independent provider of permanent and contract recruitment services to the global digital economy, specialising in commercial, marketing, technical and creative talent.

Services advertised by Propel are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for our roles, many from people who meet or exceed the requirements. Whilst we try to respond to as many applicants as possible, you can assume that you have not been selected for interview if you do not hear from us within 14 days.

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